1.1. These Terms and Conditions ("Terms") are published by Tasti App (Pty) Ltd ("Tasti") and govern the User's access to and use of the digital services provided by Tasti, including its website (www.tasti.co.za), website, mobile application, widgets, APIs, reservation software, admin dashboards, and all associated tools and interfaces, and any related reservation and restaurant management software operated by Tasti (collectively, the "Platform").

1.2. By accessing, browsing or using the Platform and the Services in any way, the User agrees to be bound by these Terms. These Terms are subject to variation at the sole discretion of Tasti without notice. It is the User's responsibility to peruse the terms and conditions each time the User accesses, browses or uses the Platform. If the User does not accept these Terms or any variation hereof, the User must refrain from using the Platform and the Services.

1.3. Tasti's Privacy Policy is incorporated by reference and forms part of these Terms.

1.4. The User's attention is drawn to clauses in these Terms that limit the risk or liability of Tasti, constitute an assumption of risk or liability by the User, or an indemnification of Tasti. These clauses are underlined in the text.

2.1. Tasti is a technology company that offers a Platform enabling:

• 2.1.1. Directory of Restaurants;
• 2.1.2. Real-time and request-based Reservations;
• 2.1.3. A ticketing module for events;
• 2.1.4. A live reservation widget for third-party websites and social media;
• 2.1.5. Ratings, reviews, and location-based suggestions (where permission is granted).

2.2. The Platform connects the User seeking to make Reservations with participating Restaurants.

2.3. To access certain features, such as making a reservation or saving a favourite Restaurant, the User will be required to create a User Profile.

3.1. "Platform" means the entire suite of services and technology provided by Tasti, including the Tasti website, mobile application, widgets, APIs, reservation software, admin dashboards, and all associated tools and interfaces, and any related reservation and restaurant management software operated by Tasti;

3.2. "Restaurant" means any hospitality venue (including but not limited to restaurants, cafes, bars, clubs) that is registered or advertised on the Platform and uses the Services to accept and manage reservations, interact with Users, and utilise the reservation management tools;

3.3. "Reservation" means a guaranteed booking or ticket at a specified time, location and venue (including a Restaurant) made by a User via the Platform and processed through the Restaurant's reservation system. Once a Reservation is confirmed, the Restaurant assumes all responsibility for fulfilment thereof and applicable policies, including cancellations, deposits, no-shows, or special requirements;

3.4. "Services" means the features, functionalities, tools, and capabilities accessible via the Platform, including but not limited to discovery of Restaurants, making Reservations, receiving notifications, managing User Profiles, accessing reviews and ratings, and any related activities provided by Tasti;

3.5. "User" means any natural person who accesses or uses the Platform to browse, register, or make Reservations;

3.6. "User Profile" means the registered personal profile created by a User of the Platform, including contact information, reservation history, preferences, and any personal or technical data submitted through use of the Platform.

4.1. To use the Services and the Platform, the User must create a User Profile.

4.2. The User must be a natural person at least 18 years of age to create a User Profile and access the Services.

4.3. No juristic person may create a User Profile.

4.4. The use of the Services is free of charge for the User. Tasti reserves the right to introduce fees in the future upon providing the User with reasonable notice.

4.5. The User agrees to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete.

4.6. The User is responsible for safeguarding his/her login credentials and for all activities that occur under his/her User Profile. It is the User's responsibility to ensure that the User has logged out on any device. The User hereby indemnifies and holds the Company harmless for any breach or unauthorised access to Platform via the User's device. The User warrants that the User shall not use any device, software or other instrument which interferes with or may interfere with the functioning of the Platform. In addition, the User warrants that the User shall not utilise any robot, spider, or other device or software to monitor, reproduce, distribute, or amend the Platform for any reason whatsoever, whether for the User's benefit or any other party's benefit.

4.7. Tasti shall from time-to-time request updated information and/or documents. The User undertakes at all times to provide true, accurate, complete and current information and/or documents within 3 working days of a request from Tasti. If the User's information changes, it is the User's responsibility to ensure that the information is updated and that the necessary supporting documents are furnished.

4.8. Tasti reserves the right to suspend or terminate the User's access to the Platform should the User fail to comply with these Terms.

4.9. The User must notify Tasti immediately of any unauthorised use of the User's profile.

4.10. The User is responsible for communicating special requests (e.g. dietary restrictions, allergies, accessibility needs) directly to the Restaurant.

5.1. When using the Platform, the User agrees to comply with all applicable laws and to act honestly and reasonably. The User agrees not to:

• 5.1.1. Share his/her login credentials or allow others to access his/her User Profile;
• 5.1.2. Transmit or upload viruses, worms or otherwise tamper with the Platform's source code or security measures;
• 5.1.3. Attempt to reverse engineer, decompile or otherwise tamper with the Platform's source code or security measures;
• 5.1.4. Use bots, scrapers, crawlers, or other automated tools to access or extract data from the Platform;
• 5.1.5. Use the Platform for unlawful or commercial purposes;
• 5.1.6. Provide false or misleading information in the User Profile or when making a Reservation;
• 5.1.7. Interfere with the proper functioning of the Platform;
• 5.1.8. Use the Platform or its features in any manner to harass, abuse, stalk, threaten, defame, or otherwise infringe upon or violate the rights of any other party, including Restaurants and other Users.

5.2. The User agrees to honour all Reservations he/she makes. If the User is unable to attend, the User must cancel the Reservation through the Platform or contact the Restaurant in accordance with the Restaurant's cancellation policy.

5.3. Failure to honour a Reservation without proper cancellation ("no-show") may result in the suspension or termination of the User Profile at Tasti's sole discretion. Restaurants may report no-shows, which may be recorded against the User Profile.

6.1. The Platform acts as an intermediary to connect Users with Restaurants for the purpose of making Reservations.

6.2. All Reservations are subject to the individual terms and conditions, including the cancellation policy, of the specific Restaurant. By making a Reservation, the User agrees to be bound by the relevant Restaurant's policies.

6.3. Once a Reservation is made by the User, the Restaurant assumes all responsibility:

• 6.3.1. managing, fulfilling, and applying its own cancellation or refund policies;
• 6.3.2. honouring that reservation and for the provision of all associated services rests solely between the User and the relevant Restaurant;
• 6.3.3. the quality, safety and legality of the services the Restaurant provides.

6.4. Tasti facilitates Reservations but does not operate or control any Restaurant and is not liable for the fulfilment or quality of services rendered by a Restaurant. Tasti is not a party to the transaction between the User and the Restaurant. Tasti is not responsible for the quality of the service, food, or experience provided by the Restaurant, nor is it liable for any issues arising from your reservation, including cancellations, penalties, or disputes.

7.1. Tasti is committed to protecting the User's privacy and complying with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA"). By using the Platform and creating a User Profile, the User acknowledges and consents to the collection, processing, and storage of their personal information as described in these Terms and its Privacy Policy.

7.2. In accordance with POPIA, the User has the right to request access to, rectification of, or deletion of their personal information held by Tasti. All such requests can be made by contacting support@tasti.co.za.

7.3. By registering a User Profile, the User expressly consents to:

• 7.3.1. Tasti collecting, storing and processing his/her personal information (such as name, contact number and email address) for the purposes of creating the User's Profile, facilitating the User's reservations, improving the Services, communicating with the User and providing analytics to the Restaurants;
• 7.3.2. Receiving marketing communications from Tasti and Restaurants via email, SMS or other electronic means, where the User has expressly opted in to receive such communications during the sign-up process or within their User Profile settings;
• 7.3.3. Tasti sharing your necessary personal information with the specific Restaurant at which the User makes a Reservation. This is to allow the Restaurant to manage your booking and, where you have consented, for their own direct marketing purposes.

7.4. By using the Platform, you consent to receive notifications from Tasti and Restaurants via SMS, email, and/or push notifications. These may include:

• 7.4.1. Reservation confirmations and reminders;
• 7.4.2. Requests to review a Restaurant;
• 7.4.3. Notifications regarding deposit payment requests from a Restaurant.

7.5. The User may opt out of receiving marketing communications from Tasti or a specific Restaurant at any time by managing preferences at any time through the User Profile settings or unsubscribe links.

7.6. Tasti may use the User's personal information to:

• 7.6.1. Facilitate reservations;
• 7.6.2. Communicate with the User;
• 7.6.3. Provide analytics to Restaurants;
• 7.6.4. Improve the Services;
• 7.6.5. Suggest Restaurants in the User's area (in the event that the User provides permission for location sharing);
• 7.6.6. Deliver marketing content (subject to the User's consent).

7.7. Restaurants may view relevant User Profile information and Reservation history where necessary for service fulfilment.

7.8. Notwithstanding the above, Tasti shall not be liable for any unauthorised use, access, alteration or surveillance of the User's personal information by any third party, unless such unauthorised conduct occurred as a result of Tasti's gross negligence or wilful conduct.

7.9. The User acknowledges that by the User sharing personal information with third parties, the User increases the risk of the User's personal information becoming known to other parties. The User accordingly indemnifies and hold Tasti harmless for any unauthorised use, access, alteration or surveillance of the User's personal information by any third party should the User share any of personal information to any party other than Tasti.

8.1. Tasti and its licensors own all right, title, and interest in and to the Platform and its content, including all text, graphics, data, software, and other materials, and all associated intellectual property rights.

8.2. The content on Restaurant listings, including images, menus, and descriptions, is provided by the Restaurants. Tasti uses this content with permission but does not own this third-party content and cannot grant the User any rights to download, copy, or use it for any purpose.

8.3. Tasti grants the User a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and the Services for its intended personal, non-commercial purposes. For the purposes of clarity, this license is subject to these Terms and does not include the right to, and the User is not permitted to:

• 8.3.1. Sell, resell, or otherwise use the Platform or its content for any commercial purpose;
• 8.3.2. Copy, reproduce, distribute, publicly perform, or publicly display any Platform content without prior written consent from Tasti;
• 8.3.3. Modify, adapt, or create derivative works of the Platform or its content;
• 8.3.4. Use any data mining, robots, scrapers, or similar data gathering or extraction methods;
• 8.3.5. Download any portion of the Platform or its content, other than for standard page caching.

8.4. Any unauthorised use of the Platform or its content will result in the immediate termination of the license granted herein.

9.1. The User's use of the Platform and Services is at his/her sole risk. The Platform and the Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

9.2. Tasti makes reasonable efforts to maintain the availability and accuracy of the Platform but does not guarantee uninterrupted, secure, or error-free operation. Tasti shall not be liable for any loss or inconvenience due to Platform downtime, whether for maintenance, security, or any other technical reason. Tasti does not guarantee that any content on the Platform will be accurate or reliable.

9.3. Tasti does not operate or endorse any Restaurant listed on the Platform. Tasti makes no warranties or representations about availability, the quality of service, food or guest experience at any Restaurant. Any dispute which the User may have regarding an experience at a Restaurant must be resolved directly with the Restaurant.

9.4. To the fullest extent permitted by law, Tasti shall not be liable for any third-party claims, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from inter alia:

• 9.4.1. The User's access to or use of or inability to access or use the Platform and the Services;
• 9.4.2. The User's breach or alleged breach of these Terms;
• 9.4.3. The User's violation of any third-party right, including any intellectual property right, confidentiality, or privacy right; or
• 9.4.4. Any issues arising from your Reservation or the service provided by a Restaurant.

9.5. Tasti shall not be liable for any damage caused by malicious software or unauthorised access resulting from the User's use of the Platform.

9.6. The Platform may contain links to third-party websites, services, or content that are not owned or controlled by Tasti, including links to Restaurant websites. Tasti does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If the User accesses a third-party website from the Platform, they do so at their own risk, and these Terms do not apply to their use of such sites.

9.7. Tasti does not actively monitor or moderate all User-generated content, such as reviews or ratings, and is not responsible for its accuracy, legality, or appropriateness. The views expressed in User-generated content belong to the individual Users and do not represent the views of Tasti. If a User encounters any content they believe to be malicious, abusive, fraudulent, or in violation of these Terms, they should report it to support@tasti.co.za for review.

10.1. Tasti may suspend or terminate the User's Profile and the User's access to the Platform and the use of the Services at any time, without notice, for any reason, including but not limited to:

• 10.1.1. A breach of these Terms;
• 10.1.2. Any suspected fraudulent, abusive, or illegal activity;
• 10.1.3. If Tasti, at its sole discretion, decides to withdraw the Platform or its Services.

10.2. The User may deactivate his/her User Profile or request data deletion at any time by contacting support@tasti.co.za.

10.3. Upon termination:

• 10.3.1. Access to the Platform will be revoked;
• 10.3.2. All rights granted under these Terms shall cease;
• 10.3.3. All clauses of these Terms which by their nature should survive termination shall continue to apply, including but not limited to Clause 12.2 (Feedback License), Clause 8 (Intellectual Property Rights), Clause 9 (Disclaimers and Limitation of Liability), and Clause 11 (General Provisions).

11.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

11.2. These Terms constitute the entire agreement between the User and Tasti regarding the User's use of the Platform and the Services.

11.3. Tasti reserves the right to amend these Terms from time to time. Users will be notified of material changes via the Platform. Continued use after updates constitutes acceptance of the revised Terms by the User.

11.4. If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.

11.5. Tasti shall not be liable for any failure or delay in performance under these Terms for causes beyond its reasonable control and occurring without its fault or negligence, including, but not limited to, acts of God, acts of government, flood, fire, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays.

11.6. The User may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of Tasti. Tasti may freely assign or transfer its rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

11.7. Tasti's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of Tasti.

12.1. Tasti welcomes any questions, comments, or feedback the User may have. The User can contact us at support@tasti.co.za.

12.2. By submitting feedback, the User grants Tasti a perpetual, irrevocable, worldwide, royalty-free license to use, publish, and modify your feedback for any purpose, without any restriction or compensation to the User. Tasti will not publish your personal information with any feedback without your prior consent.