2 Why are my bookings not showing in my Tasti app?

- For bookings not made through the app to appear automatically, the contact details must exactly match those used to verify your app account, including: • First and last names • Phone number • Email address

3 What is the difference between Instant and Request restaurants?

- Instant restaurants (watermelon label): Bookings are confirmed immediately with no restaurant interaction required - Request restaurants (turquoise label): Restaurant must review and respond to your booking request before confirmation

4 I didn't get a response from my reservation request, what should I do?

- If you haven't received a response, this usually means the restaurant is busy. For upcoming reservations, please contact the restaurant directly to check your booking status.

5 Why is my preferred time grayed out or unavailable?

- When a time slot is grayed out, it means it's not available at that restaurant. Tap the time block to see why it's unavailable. We recommend selecting an alternative time.

6 Can restaurants see when I favorite them?

- No, your favorites list is private and only visible on your profile.

7 How do I know my booking is confirmed?

- Check your booking status in the app's Bookings tab - Look for status indicators: Confirmed, Canceled, etc. - Most restaurants also send confirmation via SMS and/or email

8 How can I verify my booking deposit was received?

- Check payment status in the Bookings tab - You'll receive payment confirmation via SMS and/or email

9 How do I track my deposit refund?

- You'll receive a Refund Notification via email/SMS - Refunds appear as 'Tasti' on bank statements - Processing times: • South African cards: 3-10 business days • International cards: Up to 14 business days

10 Where can I find the restaurant's cancellation policy?

- Check the bottom of your Payment Request or Payment Confirmation email for the restaurant's Cancellation Policy section.

11 Can I modify my reservation after booking?

- Yes, you can modify unpaid reservations or cancel any reservation through the Bookings tab in your app.