2
Why are my bookings not showing in my Tasti app?
- For bookings not made through the app to appear automatically, the contact details must exactly match those used to verify your app account, including:
• First and last names
• Phone number
• Email address
3
What is the difference between Instant and Request restaurants?
- Instant restaurants (watermelon label): Bookings are confirmed immediately with no restaurant interaction required
- Request restaurants (turquoise label): Restaurant must review and respond to your booking request before confirmation
4
I didn't get a response from my reservation request, what should I do?
- If you haven't received a response, this usually means the restaurant is busy. For upcoming reservations, please contact the restaurant directly to check your booking status.
5
Why is my preferred time grayed out or unavailable?
- When a time slot is grayed out, it means it's not available at that restaurant. Tap the time block to see why it's unavailable. We recommend selecting an alternative time.
6
Can restaurants see when I favorite them?
- No, your favorites list is private and only visible on your profile.
7
How do I know my booking is confirmed?
- Check your booking status in the app's Bookings tab
- Look for status indicators: Confirmed, Canceled, etc.
- Most restaurants also send confirmation via SMS and/or email
8
How can I verify my booking deposit was received?
- Check payment status in the Bookings tab
- You'll receive payment confirmation via SMS and/or email
9
How do I track my deposit refund?
- You'll receive a Refund Notification via email/SMS
- Refunds appear as 'Tasti' on bank statements
- Processing times:
• South African cards: 3-10 business days
• International cards: Up to 14 business days
10
Where can I find the restaurant's cancellation policy?
- Check the bottom of your Payment Request or Payment Confirmation email for the restaurant's Cancellation Policy section.
11
Can I modify my reservation after booking?
- Yes, you can modify unpaid reservations or cancel any reservation through the Bookings tab in your app.
